Support

We’re happy to help. Check the answers below, or email us.

Email hello@pvpquiz.com

Please include your device model, OS version and a short description of the problem. We usually reply within 2 business days.

Do I need an account?

No. Just tap Play. Your progress is saved on your device.

How do I unlock the next sector?

Clear all 50 levels of the current sector. Levels inside a sector also unlock one after another, and you can replay any cleared level.

What do the comet colours mean?

Colour shows how strong a comet is compared with the strongest one in the level: red is the strongest, then orange, yellow, green and blue. The number on it is its HP.

How do I restore my purchases?

Open the Shop and tap Restore purchases. Remove Ads and Premium will be re-applied using the same App Store or Google Play account you bought them with. Shards and cores are consumable and can’t be restored.

I got a new phone or reinstalled the game — where is my progress?

Progress is stored only on your device, so it doesn’t transfer automatically. Purchases of Remove Ads and Premium can be restored as described above.

My purchase didn’t arrive

Check your connection, then open the Shop and tap Restore purchases. If it still doesn’t appear, email us with your order number (from your Apple or Google receipt) and we’ll sort it out.

What does Premium include?

A one-time purchase that removes ads, doubles the shards from every level clear, and instantly gives you 25 cores and 5,000 shards.

How do I remove ads?

Buy Remove Ads (or Premium) in the Shop. It removes the full-screen ads shown between games. Optional reward videos (for free shards, a double bonus or a revive) stay available because you choose to watch them.

How do I delete my data?

Open the menu (top right on the home screen) and tap Delete account. This erases your progress, shards, cores and settings from your device. Uninstalling the game also removes it.

The game is slow or crashing

Make sure you’re on the latest version of the game and your device software, then restart the game. If it continues, email us with your device model and what you were doing when it happened.

Refunds

Payments are handled by Apple and Google, so refund requests go through them: reportaproblem.apple.com for the App Store, or Google Play refund help.